I waited for nearly a year of use before posting this review. And having briefly re-reviewed a few of the lower ratings/comments, I can say I have not experienced any of the specific complaints reported (i.e. door button sticking, poor door fit, wi-fi interference (although that has a lot of variables), etc.)
What I can say is that this microwave is big and powerful. I remember pulling the turntable glass out of the box during unpacking and saying
James E. Spencer
November 1, 2017
If you are finally shopping for a replacement for that microwave your family has been using since the 80's, this model nn966 2.2 cu. ft. is the replacement you are looking for. Its just as huge, just as over-powered, and is just as easy to use. You wont even have to retrain your family how to heat leftovers. If you are upgrading from a much smaller unit, however, you will need to retrain everyone so they don't keep setting off your smoke alarms. Be warned; this box really cooks. And, remember, they simply do not make them like they used to. In a big box store, you can compare the various makes and models. I did. Although earlier or perhaps lesser models do appear to have less robust door latches, models nn965 and nn966 both have very different latches, even different from each other. This model has a more refined and very sturdy door latch, and that gives me hope that the widely reported problem has been resolved. This unit (I purchased) latches firmly, and sounds exactly like another unit we have had for several years. By all measures, this latch appears to conform to industry standards. The differences do not stop there. model nn966 also has slightly raised buttons, where the nn965 and other models have perfectly featureless and flat touch screens. These are small pressure sensitive push pads that depress when you poke them. The great advantage is that blind and visually impaired users can feel the buttons. Feeling the slightly raised button also helps any user know exactly where to press; a feature some touch screen users will well appreciate. The surface of the control panel remains seamless, so cleaning is still easy. I went with the 2.2 cu. ft. version. It is cavernous inside, but its not consuming any more counter space than our 2.0 unit. The 16-inch glass turntable is shaped like any other but rides well above the bottom of the cooking box, so removing it for cleaning is simple. This may also improve the evenness of heating. It runs at the same loudness of any large unit, and it beeps just like you expect; no surprises. A close look at an assortment of microwaves shows that they all rest on tiny metal feet about the diameter of a nickle or penny. Although these feet sadly never appear to be adjustable, they are always placed a few inches back from the front edge of the unit and frequently far back from the inner edge of the door. Placing nickles or pennies under these feet still appears to be the universal trick for leveling a microwave. Given the substantial weight of the unit, tipping appears to be no problem and neither does it appear to be that leaving the unit to overhang a deep cupboard shelf is any problem at all. My plans call for the unit to rest on a custom built shelf above a kitchen counter, because I have no desire to sacrifice over 30-inches of counter top work space. This may well be one of the largest and most powerful microwaves intended for residential use. It can accept any stupidly tall coffee mug, a number of moderately sized serving dishes, or even a 16-inch pizza. Once you learn how to adjust it properly, you can even keep that pizza nicely warmed through an entire football game. Just be sure to remove it from the box. And, yes. This unit will incinerate popcorn in well under 2 minutes, so adjust your programmed settings accordingly. When you get it programmed, everyone can make it perfect every time ... until you change your brand of popcorn.
September 23, 2016
So far so good. I have only had it a few weeks but it is easy to use. It is a powerful microwave so if you had a lower wattage one before it may take some getting used to. I love the sensor reheat. It evenly reheats the food and doesn't burn any thing as long as you read the directions. I haven't tried the defrost yet.
August 19, 2016
Purchased with a trim kit for built-in application. Unit is relatively quiet and powerful. Controls are well thought-out allowing simple, frequent tasks to be done easily and quickly. Door opens and closes more easily than the unit replaced. Delivery was as promised.
November 7, 2016
This is a nice unit. a large interior and small size overall. Controls are easy and intuitive. We use the sensor reheat and sensor heat all the time and they work well. We have found nothing negative about it.
November 21, 2016
Cooks much faster than our previous 1200watt LG microwave. The buttons on the face of the microwave look and feel different than most, but over time I have come to like the tactile feel of them more than the standard microwave
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